Terms & Conditions


Order Requirements

 To begin processing of your order, please provide all of the following:

 To begin production of your order, please provide all the following:


All prices listed in US dollars. Pricing is subject to change without notice. Refer to www.promedsupplies.com for most current pricing, terms & conditions.

Pricing is rounded up to the whole "cent" when associated with a discount code. Pricing will be verified by a written order acknowledgement, to be signed prior to production.


Net 30 days pending credit approval. Visa®, MasterCard® and American Express accepted.

Minimum Order

Minimum order amount $100 of product, not including service charges. 
Less than minimum add 25% to lowest unit price or $40, whichever is greater.


Less Than Minimum Quantity



Production Time

Production time is determined by the date art is approved.

Standard production time is approximately 5-10 business days from receipt of approval, depending on product.

ProMed Supplies will make a good faith effort to ship orders within the published production times.


Rush Charges

“Rush charges” are charges added to ensure that the In Hands Date (IHD) provided will be met, meaning that it will be provided sooner than the same service would be provided without such a charge.

Production is based on standard lead time for catalog quantity orders from receipt of Purchase Order (PO) and proof approval. Above catalog quantities request quote.

Rush charges are based on production from the IHD on the PO and ground transportation days to delivery destination unless otherwise noted on the PO.

Days                 % of subtotal








Are e-mailed or faxed at no charge for the first proof per item (unless revision required due to our error).

Each Additional proof is subject to $15 charge.

Production Proofs

Are available subject to product availability, Additional charges may apply.


Our policy is to provide random samples at no charge. However, we require that you pay for shipping by providing a shipper number from either UPS or FedEx. All orders will be billed for shipping.

Requests for large quantities of samples will be handled  on an individual basis.

Over/Under Runs

Standard orders are subject to +/-5% and bill accordingly; If exact quantities are required a 5% charge will apply.

Returns or Cancellations

Requests for returns must be submitted within 15 days of receipt on all custom decorated items. Requests for returns must be submitted within 30 days of receipt on all non decorated items. Returns must be authorized in writing by factory. All returns must be accompanied by an RMA number and may be subject to a 20% restocking fee.

Cancellations in writing prior to production will be assessed a fee of 10% on purchase order total. Orders in production cannot be cancelled.

Shipping and Packaging

All orders are shipped F.O.B. factory, freight prepaid and added to invoice unless otherwise specified.

Multiple Items may result in multiple shipments.

Product will be packaged in largest available quantity per box.

Special packaging and/or labeling will be quoted upon request.

Drop ship orders are subject to $10 per additional shipping location. 

Parcel Post and USPS shipments are subject to an additional $10/box charge.

3rd party billing surcharge: $3/box

3rd party billing correction charge: $25 plus any incurred carrier charges.

**Shipments via 3rd party are not insured through our program. Losses are the responsibility of the other party.


Standard imprint colors vary by product. See Product details or call your sales representative for more information.

Two or more colors or additional locations imprint: $40 set-up charge per extra color plus $0.10 per item/per extra color run charge.

     Imprint Colors Available:

*PMS colors not on list may require color match; additional charges of $40 may apply. Contact your sales representative for more information.

** Exact color matches cannot be guaranteed on non-white product or full-color magnets.

All magnets are printed full color digital.

Set-up Charges

Set-up charges vary by product. Please see www.promedpremiums.com for applicable setup charges.
Additional charges may apply.

Artwork Guidelines

We accept Hi-Res(300DPI).tif files, or Vectorized .ai, .eps or .pdf files. For best imprint results, all text should be at least 8 pt size and all lines should be at least 1 pt size when reduced to fit the product’s maximum imprint area. Vectorized files must be solid black artwork only. Convert all fonts or paths to outlines. Email artwork files to art@universalpromo.com

Art Charges

Alterations to artwork are charged at $20 per half hour (half hour minimum). Art charges will apply if artwork requirements are not met and necessary alterations are involved in order to meet production standards. This includes excessive touch-up, re-work or cleanup.

Product and Color Variance

Products and product colors are approximates that are for illustrative purposes only; the factory reserves the right to offer a substitution that compares in price, design, type, and color from those shown based on availability. Specific product color combinations must be provided in writing. Additional charges for custom color combinations may apply.


We reserve the right to use products and imprints produced by UniversalPromo,Inc. as photographs and samples without liability as to trademark, copyright or other proprietary rights. Customers placing orders with UniversalPromo,Inc. consent to such use. Logos and artwork represented are not intended as endorsements but rather examples of quality imprints.


Terms last updated: 06/18/2020

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